A great friend and mentor, Avinash Kaushik,  presented at Adchemy last week.  Avinash is an analytics evangelist and industry visionary.  He has two books on Analytics and speaks frequently.  I worked with Avinash a few years ago at Intuit where we had a very prolific and fruitful working relationship.   The whole company turned out to see him do his thing.

Avinash’s style is pretty unique.  He is exciting, entertaining and utterly authentic.  His stories stem from real experience and his point of view has been crafted over years of hard work.  He has a great sense of humor, although it skews towards the bawdy.  The great thing about Avinash’s talk was that he didn’t devolve into mathematics functions.  There isn’t a magical formula you need to do what he is asking.  You just need to be thoughtful, skeptical and objective. Too often “data” is anything the analyst says it is.  You could make a decision on “data” that is ill-informed and doesn’t actually help you with your goal.  Other times data is just noise which obscures the truth of a situation.  Avinash is excellent at drawing attention to the underlying truths and not just the numbers.  If I could sum it up what I learned from the presentation it was “Figuring out which numbers matter is the most important and least understood thing about analytics.”

To illustrate one of his points, Avinash had a case study about Barack Obama’s presidential campaign site.  He had several different possibilities with videos and different images plus calls to action.  He said, “You probably won’t guess the winner.”  I answered immediately in my head, “Soft fuzzy family shot, and ‘learn more’ button.”  I thought the question was simple.  (Video loses to static image.  Family shot loses to loner shot, and Join Now loses to Learn More).  There wasn’t even a slight question in my mind.  This made me recall my first meeting with Avinash.

<tangent>
I was sitting in his office with Florence Tang, a graphic designer.  The first thing he said was, “Make sure it’s clear:  You guys don’t know anything.  Testing, that is how we know things.”  I asked the same question that I would ask today, “Who gets to decide what to test?”  You can’t test everything.  Who designs the tests?  At Intuit, the answer was often (unfortunately), “Business people and marketers.”
</tangent>

In his presentation, Avinash did call out WHY as an important factor in testing and analytics.  Just testing “what won?” is insufficient to learn anything.  Why did one test win over the other?  What process in test creation/production contributed (if at all) to the winner?  Is the testing just improving our situation on local max island or is it potentially moving to the big island?  WHY something is better allows you to learn and incorporate the learning into future tests.  Just a “winner” and a “loser” doesn’t give that insight.

On that topic, Avinash had one slide with concentric circles.

This slide kept itching my mind.  I think my problem with it is that it shouldn’t be displayed this way. Competitive Analysis is not subsumed by clickstream.  Maybe if it was like this:

Am I nitpicking Avinash’s presentation here?  Yes, undoubtedly.  I think Avinash was a engaging and educational speaker.  Pointing the obvious is often extremely hard.  I am hoping that his message of thoughtfulness, skepticism and objectivity is taken seriously by all those who see him.  He isn’t just entertaining!

3D Physics in Flash

3 Feb 2010

http://box2dflash.sourceforge.net/

The challenge is to find places in your application or website, where you can add a touch of this kind of magic.  It’s can’t be gratuitous.  It has to be fun and natural.  I found a place where it will work in the enterprise app I am designing.  I am excited to see it in action.

UPDATE:  Yes, these are 2D physics.  But they feel so REAL!  It was a psychological slip to think of them as three dimensional.

The minute I get started on something, I make enormous progress.  Things get accomplished.  The problem is starting to work on something versus procrastinating.

Simply stated, I procrastinate…then comes a magic moment, then I make huge progress.

What happens exactly in step 2?  Why did the moment start there?  Couldn’t I have started it further to the left?  Why don’t I start work right now?  What am I waiting for?  The Muse?  Inspiration?

This is a critical question to being a highly productive person.  The ability to force yourself to put down the stuff that wastes time and do the thing that needs doing is valuable indeed.

Hmmm…I need to cut this post short.  I have to work on something.  What could you be working on right now?  Make that magic moment happen.

The Little Things

29 Jan 2010

People love the little things in life.  They also hate the little things.  I have a Projection DLP TV from Sony.  I appreciate the HD picture.  However, I hate, hate, hate nthe power button.  I always press it wrong.  How could they mess up a power button?

In my car, I love the little button that I can call Katie from the steering wheel.

These are just examples, but all of the time people get hung up on the details, either loving or hating them.  It’s the brains way of saying, “I can’t deal with all the input, let’s zoom down to a detail and I can make an easier judgement call.”

So if you are building a product.  Think about the little details.  Make sure to put a few things to love down in there.  Learn about the little things users hate, hate, hate and fix those little annoyances.  They usually are easy to fix but have enormous impact.

Don’t fight the brain.  Be one with the brain. Be the brain.

The UX of the iPad

29 Jan 2010

What does UX tell us about the iPad:

  1. iPad was a stupid name.  The feminine product hook will remain a joke and bleed for a long time.  (Pun intended) Similar to the Tea Bagger movement.  Dumb name.  Tampod.
  2. The iPad will kill the Kindle DX and not the normal Kindle.  Why?  The smaller kindle fits in a womans purse.  The DX does not, and neither does the iPad.  Also the battery life of the kindle is days, not hours. Kindle will also run cooler because it is not backlit.  Kindle is safe.  Kindle DX is in trouble.
  3. The iPad will not kill the Windows netbook.  I am typing on a netbook right now.  It’s not that different from a iPad in fundamentals.  The iPad is lighter, and sleeker, but is it better?  I get more apps in Windows 7.  I get higher resolution native as well as projected.  Ipad is 1024×768 maximum on a projector.  Touch screen is cool, but my “killer app” is typing.  I am worried how easy it will be to type on a flat touch screen.

    Go to Best Buy or whatever electronics store nearby and try the newest netbooks.  They are getting faster and lighter and more flexible/powerful every day.  All for $400.   I imagine that touch screen netbooks are right around the corner.  All things being equal, I would rather use a full blown OS than the crippled iPad OS.  I understand they have all those cool apps, but that’s not my concern.

  4. Lack of Camera and GPS on base models were huge mistakes.  They could have killed the TomTom /Magellen/etc navigators.  Lack of a camera means they also won’t kill some digital cameras.  Plus, GPS would have been huge for search and advertising.  Massive lost opportunity.  If I could suggest one thing to Apple, it would be to add in the camera and the GPS device.
  5. The iPad will kill the Sony PSP and similar gaming devices.  Super sexy for gaming and bigger.  I see gaming to be the killer app here.  It’s the right size and has a ton of games already.  I could be wrong on this one, but hey, no guts, no glory.
  6. The iPad will sell a bunch to “true believers”.  It’s super sexy.  However, I think it’s not the same sort of overwhelming win as the iPod or iPhone.  Looking forward to seeing it in action.

I recently read a book by Scott McCloud called Understanding Comics.  You might have seen his work on the Google Chrome comic strip.  Despite the fact that my blog is most text, I have been a huge fan of the image as a superior communications vehicle than text.  A picture is indeed worth a thousand words.

This is why mockups are so important.  Writing text is not nearly as effective in getting your point across to engineering or other stakeholders.  Comics are a great way to communicate a series of events.  Let’s say you wanted to explain the workflow of a particular application.  You could make a swimlane diagram or BPML, but it might be more effective to have a comic strip showing what the people do. Comics humanize the issue as well as let the user abstract away the complexity of the details and focus on the goals of the process.

Considering the fact that most people can only draw stick figures, the question is:  Are stick figures good enough for the task of communicating the flow of ideas?  Another question is:  How good does it have to be to use it as an external document?  If you look at Gaping Void by Hugh MacLeod, you can clearly see that “realism” is not required to look good and communicate an idea.  His drawings are distinct, but not particularly good when compared to traditional comics like Marvel.  So, I think the answer to the first question is Yes, stick figures are good enough.

The second question is harder.  Are stick figures good enough for external documents?  This example about the Google Content Network is gorgeous.  However, it’s simplicity is deceiving.  Clearly, this is the work of professional animators and artists.  I think there needs to be a professional touch to marketing materials.  Homemade stick figures won’t cut it.

This has me thinking that any decent sized company with a marketing budget should hire an animator/cartoonist.  If we make the assumption that comics and animations communicate better than text, then this sort of person could easily be used for Marketing, website, training materials, sales materials, etc.

Hmm.  I think I convinced myself that a full time animator/comic artist is a good thing to have in a company.  Maybe I am easier to convince than you are.

The Alphabet Trick

26 Jan 2010

Your subconscious is much more powerful than you may realize.  It remembers everything and it can make quick judgments based on millions of experiences..  It’s a super computer right in your head.  The only problem is that it can’t be accessed in normal ways.  It tells you things in dreams and fragments and feelings.  However, I have discovered a specific trick that helps access the subconscious.

Let’s say you are trying to remember the name of a particular actress in a movie you saw long ago.  It’s right there, on the tip of your tongue, but you can’t remember it exactly.  It’s…It’s…Argh!

Here is what you do:

  • Go through the alphabet and pretend that her first or last name starts with that letter.
  • A – Ahhhhh, B- Bbbbb.
  • Give each letter about 3-5 seconds.
  • Eventually you will get to a letter and N – Nnnnnn NICOLE KIDMAN!

Your brain likes games and it loves associations.  Playing this little game gives your subconscious a way of shining through.  It has the information, you just need to give it a way to say it.

Next time you want to brainstorm a particular name for a product, or remember the company name of that guy, or remember the name of the restaurant, or a song, or book, or whatever….Just go through the alphabet and see if your hidden brain will help you out.

The Jets Fall 2009

24 Jan 2010

Well, it’s over.  It was a great run, but the Jets did what they always do.  They got my hopes up and then lost at the last possible second.  This time they went as fas as Vinny Testaverde did getting to the AFC championship game in 1999.  That was a miracle season too with Bill Parcels.

I felt so drained when they lost.  They put up a great fight, but the Colts were just too good.  Peyton Manning is a master on the field.  He is so in control and confident.  He stays patient and then just cuts you up.

I don’t know how the Jets are going to improve next year.  A better tight end?  They had the number 1 defense, how much better can that get?  That is the scary thing.  I just don’t know how they are going to improve.  Well, you never know.  Next year may be the magic year.  2010.  The year the Jets make it back to the Superbowl.

The Jets won Superbowl III on January 12, 1969, almost exactly 41 years ago.  It was just before I was born against the Colts and Johny Unitas.  It was the first time they called it the Super Bowl.  Joe Namath was the hero of the show, jogging off the field in the iconic moment with his finger wagging in the air.  Before the game, Joe guaranteed a win.  It was an audacious and unprecedented move that has since never been duplicated.

The result was an historic upset.  No one thought the Jets could do it.  The Colts were dominant that year.  However, that year the Jets had the number one defense.   On the flip side,. Namath completed only 50% of his passes and threw more interceptions (17) than touchdowns (15) during the season.  He was not a stellar QB that year.

I have been a Jets fan for my whole life.  The story of that magical day has lived with me, even though it happened before I was born.  Every year, the story is the same.  The Jets do well early and get my hopes up.  Then they get over confident and start losing. Everyone (including my father) at this point says, “Same old Jets” and dash my hopes.  Then miraculously, they make a run, doing well again.  At the very last moment, they fail at the finish line and dash my hopes for the season.  They never go 1-15.  It’s always in the middle.  Then I have a few months respite and they start up for a new season and repeat the process.

This year we started with the same story.  Great start.  Rookie QB, rookie head coach.  3-0 out of the gate. Then they played New Orleans and everything fell apart.  We started losing big time.  Then we pulled it together at the end of the season and beat the Colts in a game where they virtually forfeited by taking their starters out to rest. (It was a meaningless game for the Colts)  We squeaked into the playoffs with a 9-7 record.  However, we had the number one rushing offense and the number one defense.  We beat the Bengals (good team) in the wild card round against the odds.  Yesterday, we beat the San Diego Chargers (a really good team) against the odds.  Next week, we face … The Colts and Peyton Manning (great team and league MVP) in the AFC championship game. No one expects the Jets to win.

I believe in the impossible.  Not because I am delusional, but because it is part of who I am.  I think people overreact to bad odds.  99% wrong means 1 out of a hundred people are right.   “Any Given Sunday” is a term that means that a team can pull out a win against a superior team with a combination of luck, skill and preparation.  I believe history repeats itself.

The score will be 16-7 identical to Superbowl III.  The Jets are going to beat the Colts on Sunday.  Just like they did 41 years ago.  I guarantee it.

jQuery 1.4 Released

14 Jan 2010

Big release of jQuery 1.4 today.  This version has alot of new stuff and tons of optimizations.  It should be a smooth upgrade for most people.

jQuery was a central part of my daily life for several years.  Recently, I have been doing more UX Design and have fallen off the web developer wagon.  I think jQuery has opened the door to millions of HTML/CSS developers to allow them to add interactivity to the mix without going back to school for a programming degree.  In some ways, I am nostalgic for the days when I was answering questions on the mailing list.  In other ways, I feel proud of helping the library get off the ground and introducing it to fellow travelers.

Each new job introduced a new technology for me to learn.  Intuit/jQuery, Marketo/ExtJS and now Adchemy/Flex-AIR.  It’s fun to try new things, but jQuery brought me more joy and WOW moments than any of these others.  For me, jQuery ranks right up there with the big technologies of the web:  HTML, Tables, CSS, jQuery.

The lesson of jQuery is simple:  Make it easy, make it fun, make it powerful.  Get inspired and do the hard work of making your dream a reality.  If you do, others will want to be a part of that.

About commadot.com

Started in 1996, Glen Lipka has been been randomly publishing about User Experience, Technology, Human Psychology and other subjects.

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