October 2009

Developing for One Browser

I just had an awesome experience. I had to create a prototype for something and used HTML.  Because it was a prototype, and therefore throw-away code, I could use a single browser.  I chose Firefox 3.5, which is fast and supports Firebug as well as CSS3.  It was a dream come true.  In just a few hours, I created something that looks like an operating system with icons on the...

Continue reading...

The UX of Kaiser Permanente

Healthcare is one of the most complicated things I have ever seen.  It’s no wonder so many Silicon Valley startups have tried and bounced off this impenetrable fortress of horrible user experience.  The complications arise from many, many, many players in a single use case, plus the spectre of “privacy” that puts FUD into every system conversation. Recently, switching from Marketo to Adchemy has allowed me to redo our healthcare....

Continue reading...

The UX of Ikes Place

One of my favorite lunches has been at Bon Sante in Burlingame, CA.  I called them Baby Sandwiches.  Not because they were small.  Quite the contrary, they are the size of a small baby!  And they tasted so good.  The chef put love into every bite.  At my new job, there is a place that even exceeds that high bar.  Ike’s Place.  Surprisingly, the place is in a tiny office in...

Continue reading...

The UX of Windows XP

For most of 2009, I have been using Windows 7.  Suddenly, this week, I was thrust back in time to using Windows XP.  It has been quite a shock.  Here are some of the things I picked up on: Fonts.  The ways fonts are handled in XP is alot different.  Everything feels sharper and blurrier at the same time.  It looks cheaper.  It’s hard to pinpoint.  The letters aren’t spaced...

Continue reading...

First day of new job – Adchemy

Today is the first day at my new job.  I’m excited and nervous.  At Marketo, I had built up a ton of respect from my colleagues for solving problems over the years.  At the new job, I have to start from scratch.  I need to learn what they do and how I can best help.  Success is never guaranteed, but I feel good about the opportunity. I am managing two designers...

Continue reading...

Starting a Product from Scratch

The decisions you make in the beginning of a product determine a large portion of the headaches you will feel for the next several years.  The first month can make a huge difference.  (Think butterfly effect)  Here are my key tasks to do to when you look at the UX of a new product. Understand the scope of the product vision.  Products have visionaries.  You have to understand what these big brains...

Continue reading...

Browser Possession Part III

2 years ago, there was this great moment at Ajaxian.  The idea was something I called Browser Possession.  Here is the business case: HTML and CSS are easy enough for non-engineers to create.  However, they aren’t powerful enough.  We want rounded corners, shadows and gradients using CSS and simple markup.  We want simple interactivity like you can get with jQuery. Web development often follows the lowest common denominator, which is...

Continue reading...

Kids are Exhausting

With Katie on the roadtrip with Ethan, that leaves me alone with the other 2.  Man, they are flat out exhausting.  It’s one thing after another.  Drive here, pick up that thing, drop off that other thing, feed, clean, drive to that other thing, rinse, repeat.  How the hell does Katie do this each day?  I’ve been doing it for about 24 hours and I am ready to quit. I...

Continue reading...

Some random UX guidelines

As I begin to ponder starting with a new company, I have been dreaming about the UX mainstays I have built into my philosophy over the years.  I imagine having each principle printed on a single page.  Here are a few in no particular order:  (I’ll post more over time) Modal dialogs on top of modal dialogs is lame. I’ve seen modal on top of modal on top of modal...

Continue reading...

Katie and Ethan on a Mission

Ethan had a week off of school, so Katie decided to go on a road trip with him.  Just the two of them.  They are traveling down the coast of California visiting a couple of different Missions a day.  (A Mission is an old style church built during the colonization of California by the Spanish.)  They travel a hundred miles or so and then see a new Mission.  Each one has its...

Continue reading...