Category Archives: Uncategorized

UI Frameworks (2006-2016)

Marketo Retrospective Part 4 As part of a series, I am doing retrospective lessons from my 9 years at Marketo. I learned alot of things and this is my way of processing all of that experience into bite-sized nuggets of wisdom. Today, a little deep dive into how the client-side technology has evolved. UI Frameworks… Read More »

Remote Offices

Marketo Retrospective Part 3 As part of a series, I am doing retrospective lessons from my 9 years at Marketo. I learned alot of things and this is my way of processing all of that experience into bite-sized nuggets of wisdom. Today, here is what I learned about remote offices. Sales Offices Marketo had many… Read More »

UX Follow-Through

Marketo Retrospective Part 2 As part of a series, I am doing retrospective lessons from my 9 years at Marketo. The time was filled with good and bad and everything in between. Looking back is the best way to learn and do better in the future. This time, I am looking at UX follow-through. UX… Read More »

The Power of a Single Word

I am a firm believer in retrospectives. How can you expect to improve without looking back at what you did? I am going to do a series of lessons learned from my 9 years at Marketo. Doing one giant post will be too long, so I’m breaking it up. This is Lesson 1. The Power of… Read More »

My Design Process

I’ll try my best to be concise. Step 1. Receive commandment from God Or your CEO or your PM or boss, whatever. They will say something like, “We need _____” Fill in the blank with any two word feature. (Example: Dynamic Content, Enhanced Security, Cool Dashboards. Step 2. Talk to users Is this obvious? I say users… Read More »

Ponderlust

There is a phrase called Wanderlust. wan·der·lust ˈwändərˌləst noun: a strong desire to travel. There should be something called Ponderlust. pon·der·lust ˈpondərˌləst noun: a strong desire to contemplate. I know many people who have this symptom. When faced with a situation, they want to think about it, alot. In one sense, this can be a form of… Read More »

FUD

Fear. Uncertainty. Doubt. FUD is responsible for millions of deferred decisions each day. It stops us from embracing reality, moving forward and dealing with our circumstances. FUD doesn’t make you conservative or liberal. It makes you stick to the Status Quo. The Status Quo is the universal remedy for FUD. You might be in a terrible… Read More »

Paying Attention

Before they can pay money, they have to pay attention. Make no mistake, it’s a real currency. Every waking moment is accounted for. Whether it is social media or a smartphone game or even staring at the wall, you are paying out your daily allowance of attention. Most companies want to earn your attention dollars.… Read More »

Engagio closed $22M Series B

Original Haiku Post I am currently Head of Magic (PM/UX) at Engagio. The experience so far has been excellent. The culture is authentic and vibrant. The product vision is very strong and the market dynamics couldn’t be better. Engagio has a strong analytics product already in the market, which is doing very well. Additionally, we have built… Read More »

The Decline of Facts

I’m not looking forward to the presidential debates. The reason is that facts will not be part of the discussion. Imagine this fictitious argument: Fact Person: “The world is spherical.” Feelings Person: “I feel that it is flat.” Fact Person: “There are pictures, science, facts. It’s provable!” Feelings Person: “All of that is faked. Photoshopped.… Read More »

Taking advantage of the herd mentality

It is a sad truth, people go in herds. There are obviously some early adopters, but the majority of people do not want to be the first one to do something, even if it is clearly a good thing to do. Case in point: The NFL Draft. It has been studied and proven that the… Read More »

Verizon didn’t exactly buy Yahoo

In the news today it says “Verizon Announces $4.8 Billion Deal for Yahoo’s Internet Business” and “Verizon Buys Yahoo for $4.83B”. This confused me at first because Yahoo has over 40 billion in assets. Then I read the article and realized that Verizon bought the operating business but NOT the capital and assets. Here is… Read More »

The Uncanny Valley

The Uncanny Valley used in reference to the phenomenon whereby a computer-generated figure or humanoid robot bearing a near-identical resemblance to a human being arouses a sense of unease or revulsion in the person viewing it. In other words, the uncanny valley is when something looks close to the real thing but our brain freaks… Read More »

There are two kinds of people…

Of course there aren’t, but it is a great way to simplify decisions. Break down the problem to two kinds of people and decide which one you want to optimize for. Some examples: There are two kinds of people… Those that wants their inbox to be empty except new things and those that let’s their inbox… Read More »

Pokemon Go is already over

The speed of memes has been rising exponentially since the industrial revolution. When I was a child and a new idea or fad became popular it would take 1-2 years for the idea to spread and take a few more years for it to become officially dead. Just look at mullets from the 80’s! Last week… Read More »

Product Responsibility Framework v0.1

I’ve been thinking about how product teams are organized. I have seen several good frameworks out there, but none felt quite right to me. There are traditional models, but of course, I want to try something new. I took the framework from Pragmatic Marketing and started moving things around. I put the columns into chronological order… Read More »

Managing via Dials

Often, I will have feedback for a product manager, marketer or designer when they are writing text. I find that people have a hard time taking the feedback in a very specific way. If you say it’s too serious, they assume you want to take it to the extreme. As if there are only 2… Read More »

Even Slack can have bad UX

Even a tool that is awesome like Slack can have bad UX sometimes. Here is a perfect example. Try to make a new channel and you get this dialog Notice the error in yellow and the text underneath. After typing in my channel name, I pressed submit and nothing happened. I didn’t notice the italic/bold yellow verbose… Read More »

Cyberbullying

Being the target of a bully sucks. I recently heard of someone who was being bullied on an online social site. Here are some trademark qualities of the bully: They create fake accounts to hide their identity Their comments are cruel and seek to de-humanize their victim They do it in a public forum meant… Read More »

Framing the Problem

Quick Story There once were two school children who loved listening to their new punk music. Like all school kids, they also had alot of homework to do. The first kid asks his parent, “While I am doing my homework, may I also listen to my music?”  The parent says, “No concentrate on your homework!” The second kid sees… Read More »

Margaery Tyrell is an Idiot

I was so annoyed with her on the Game of Thrones finale. I had to tweet about it six times. @Margaery_Tyrell when she realized what was going on… pic.twitter.com/Gjq4s9lGRH — Glen Lipka (@glenlipka) June 27, 2016 @Margaery_Tyrell WTF? When you realized it's a trap, just sneak out! If anyone asks, just say you are having… Read More »

The Moth in San Francisco 2016

I am planning on talking at the next Moth meeting in San Francisco. The Moth is sort of like an open mic night at a comedy club, except it doesn’t have to be funny, it’s mostly stories. They give a theme and each person is supposed to talk for 5 minutes. The theme on Tuesday,… Read More »

Analytics Design vs. Interaction Design

Interaction Design is easy for me. I can see the big picture and architect the system with all of the right patterns. When it comes to Analytics Design, I find my inner muse drags its feet. I am not talking about designing a BI tool like Tableau or Good Data. These have some interesting interactions.… Read More »

Obfuscated Rebate Programs

So this weekend, I went to the Verizon store. I have never gone into that store and left in less than 2 hours. It’s ridiculous how long it takes to get stuff done in there. The reason I was there was to get my youngest his first phone, plus to upgrade my father-in-law. He had… Read More »

Random Thoughts 2016

Hillary Clinton should choose for her VP, Michelle Obama. Two former first ladies! Plus, Michelle is a serious customer. I have no idea who would win, but it sounds good. Despite winning the most games of any team ever, the Golden State Warriors will not be considered even in the top ten basketball teams of… Read More »

Most Viewed YouTube Videos 2016

Out of curiosity, I looked at the most viewed YouTube videos. The distribution looks like this: That first one is Gangnam Style. This is a song, I am very familiar with. Why is it so much higher than every other? Good question. I do not have a good answer. In fact, you get music videos for almost the… Read More »

Design Principle #13: Give Feedback

This should go without saying, yet apparently it doesn’t. Design Rule #13: When a user gestures or fills out a form or clicks a button or speaks their audio input or whatever…give them appropriate feedback. Of course, the word appropriate is subjective. How do you know how much feedback to give? Let’s look at the… Read More »

Not Going Viral

Nothing I have done has ever gone viral. I am talking about Charlie Bit My Finger viral. (840 million views, 500k comments) Ok, maybe even something with a few thousand likes. This is the kind of viral that usually happens in numbers similar to winning the lottery. Very few have done it and usually it… Read More »

Learn Fast and Get on with It

I hear the phrase “Fail Fast” all the time. At heart, the sentiment of this is “Get on with it.” (Which is a good thing) The problem with the word Fail is that it assumes that the effort is going to be negative. Why can’t the message be “Learn Fast“? Fail fast makes me depressed. Failure is… Read More »

My Favorite Comedians (2016)

These are currently my favorite comedy acts: Flight of the Conchords I love these guys. They have live acts plus an HBO series. They are brilliant. So many different styles, each funnier than the last. Here is my favorite live show from them: Garkfunkel and Oates They are like the female version of Flight of… Read More »