A game of inches

In sports, you either win or lose or tie.  And when it comes to final championships there are no ties.  If you win in Basketball 110-109, you get the win and they get the lose. In … Continue reading A game of inches


make-work [meyk-wurk] –noun work, usually of little importance, created to keep a person from being idle or unemployed. Origin: 1935–40, Americanism ;  n. use of v. phrase make work Sadly, I see this every day.  The building I am in just had the outside repainted.  It wasn’t in disrepair or dirty.  I looked at it before and … Continue reading Makework

More (or Less) complicated than you think

I had several interesting experiences yesterday.  In all of the cases, the subject of my work was much more or much less complicated than what I initially thought.  Some examples: Case #1: I was working … Continue reading More (or Less) complicated than you think

Following the Narrative

As we are getting close to finishing election season, I am noticing a very specific common experience.  The media is the number one victim of this.  They are “following the narrative”.  By this I mean … Continue reading Following the Narrative

Browsers vs. Searchers

There are two types of people in this world, browsers and searchers. Searchers You see the search box and type in what you want and then look at the results.  The results are based purely … Continue reading Browsers vs. Searchers

With all due respect

From Urban Dictionary A term used by many people all over the world, to make the next few words coming out of their mouth, sound less offensive. Example: With all due respect, your mom looks like … Continue reading With all due respect

The UX of Business Cards

I received a bunch of business cards at the conference and was thinking about them. Some of the cards had clever things on them that pointed you online. Others were plain white, classic and boring. … Continue reading The UX of Business Cards

The UX of Marketo User Summit 2010

Of course, I have a vested interest.  I am the first hired employee and the head of UX for Marketo, but I feel I can be objective.  Well, just take it with a grain of … Continue reading The UX of Marketo User Summit 2010

The Power of Standard Interfaces

Imagine that Toyota (or some big car manufacturer) came out with a standard interface to the stereo system.  It looked like a tray above the center dash that could hold your cell phone or ipod … Continue reading The Power of Standard Interfaces

Aikido for Resolving Disputes

Aikido is a Japanese martial art developed by Morihei Ueshiba as a synthesis of his martial studies, philosophy, and religious beliefs. Aikido is often translated as “the Way of unifying (with) life energy” or as “the Way of harmonious … Continue reading Aikido for Resolving Disputes