Three things to have UX greatness.  Last one.

Great doesn’t mean good.
Eat bad babies.
Invest in your future

Invest in your future.
It is so rare that anyone does this.  Seriously, everyone talks about it and no one ever does it.
At a previous company (which shall remain nameless), there was a project to redo the UI shell.  Someone (who [...]

Three things to have UX greatness.  Here is #2.

Great doesn’t mean good.
Eat bad babies.
Invest in your future

Eat bad babies.
Every group I have ever witnessed has reached this point sooner or later.  They have something that used to be a good idea.  However, right now, it has become a bad idea.  It no longer works or [...]

I think alot of people confuse these two concepts.
Not knowing how to do something may not be surmountable.  Either you learn how or you get lucky or you just do it wrong.

I’ve made a handy chart to help understand.
If you don’t know how to do something, it doesn’t matter how much time you have to [...]

Who is Andrew Garcia?  He is a contestant on American Idol.  What can he tell us about UX?  I’ll jump to the answer and then backtrack.
Great UX comes from making a segment of the audience love you with fanaticism, not from trying to please everyone.  Critics are the sign you are on the right track.
American [...]

I made a little sticky note for someone I manage, but I don’t have a scanner here.  So I recreated it for you.

It’s amazing to me how often people break this rule. Everyone thinks the other person knows what they are talking about.  People are happy to pass the buck and add features or functionality [...]

Previously I posted on how the little things are the ones that make/break your product/service.  Here is an illustrated example.

Don’t be fooled.  This doesn’t mean you can just build the details and forget the big features.  Obviously a cup holder without a car isn’t much good.  Table stakes are the big features.  Your product has [...]

I stumbled on this music site called Grooveshark accidentally via Smashing Magazine, but I am glad I did.  It has a rich user interface with alot to like.
The obviousness of what to do first is the best part.  I typed in a song.  Ting Ting: That’s Not My Name.  It was there right in front [...]

There are three kinds of infographics.

Ugly and useless
Pretty and useless
Useful

A website is like a big infographic.  It is usually filled with noise and chatter and happy talk.  Usually, it written for the author or author’s boss, not for you.  Over and over again, I see infographics on the web that are terrible.  Fast Company has [...]

Three letters.  WTF!
Logged into GMail and got (what many of you got) a thing about Buzz.  I wasn’t sure what the thing was but clicked on it.  The next thing it says is: You are following 30 people and a bunch of people are following you.
WTF!?  I didn’t want that!  Huh?  What just happened!?  Is [...]

I had this idea while talking to a friend.  It’s a different spin on a previous idea about competitive analysis and product management.
Summary
A mobile app that connects to a SaaS service which gives a salesperson a unique view into prospects.   Specifically, helps make social connections with prospects.
In Story form
A saleswoman is sitting in a [...]