There is nothing worse than struggling with poorly designed software.  Well, OK, lot’s of things are worse, but still it sucks.  It makes you feel helpless, angry, frustrated, stupid and unproductive.  I feel this way when I use JIRA.  It’s … Continue reading →

There is an important skill in a good designer that I call Design Defense. In any design, there are choices that one must work through.  There are always alternative designs, but the one you choose should have skilled and comprehensive … Continue reading →

It’s incredible how freeing the exercise is.  Kill your sacred cows.  Think about the project you work on with a colleague and say “What would the world be like if we didn’t have __________?”  Some of the greatest companies killed … Continue reading →

Every time we release a big upgrade to our SaaS software, I always get this sinking feeling in the pit of my stomach.  I feel rotten about all of the features that didn’t make the cut and all of the … Continue reading →