I have this horrible mini-UX experience in LinkedIn. Overall, I love LinkedIn, but this one tiny thing is like a small pipe in a hallway that I keep stubbing my toe against. You can try it out too.
- Go to LinkedIn and look at the top right.
- You see the “People you may know” box?
- Hover over the X and it gives you a sub-menu.
- Mouse over to “I don’t know them” link.
- The menu will often completely disappear.
They intend the menu to work by traveling directly south from the X until you are on the menu item you want and then either moving west or clicking right there. I find this to be so frustrating because my mouse movements are much more natural when they work in a straight line.
Here is another example of how the neck can be a nuisance. This time on Amazon.com. (UX analysis posted previously)
Fixing the issue is straight forward. There needs to be a delay before you dismiss a menu. Don’t dismiss it immediately. Give the user 200ms to get their mouse back on the menu. That is plenty of time.
This also goes to show that a really good app with good UX can be ruined by the smallest details. Pay attention to the details or pay by losing customers.