Comments on: The UX Manifesto v1 http://commadot.com/the-ux-manifesto-v1/?utm_source=rss&utm_medium=rss&utm_campaign=the-ux-manifesto-v1 UX = User Experience by Glen Lipka Sun, 20 May 2012 20:25:06 +0000 hourly 1 http://wordpress.org/?v=3.4-beta4-20738 By: Glen Lipka http://commadot.com/the-ux-manifesto-v1/#comment-10726 Glen Lipka Mon, 11 May 2009 19:31:02 +0000 http://commadot.com/?p=733#comment-10726 Rajeev, #3 is very hard. especially when you are hired and take over a new product. We need to evangelize ways to make it better, even when you start off in a bad place. Rajeev,

#3 is very hard. especially when you are hired and take over a new product. We need to evangelize ways to make it better, even when you start off in a bad place.

]]> By: rajeev http://commadot.com/the-ux-manifesto-v1/#comment-10725 rajeev Mon, 11 May 2009 17:46:05 +0000 http://commadot.com/?p=733#comment-10725 Glen, In my experience of having managed multiple SaaS products and some very vocal enterprise customers amongst the 3000+ that used my products, here is what I have realized about UX for a SaaS product line, 1) Increases revenue: A good UX increases the adoption of the product 2) Reduces cost: Number of service calls/tickets is directly related to the UX of that particular feature 3) Get it right the first time: If you don’t get it (UX) right the first time, it is expensive to change it (even with a SaaS product) 4) Use experts: Trust a UI / Design expert when it comes to UX, but verify it (Beta testers, user panel, usage metrics, etc…) As a PM, one should be able to manage the product in entirety without getting bogged down by any single constraint (even UX), and to quote Donald Norman slightly differently, “PM should enforce the successive application of constraints until only a unique product is left” Best, Rajeev Glen,

In my experience of having managed multiple SaaS products and some very vocal enterprise customers amongst the 3000+ that used my products, here is what I have realized about UX for a SaaS product line,

1) Increases revenue: A good UX increases the adoption of the product
2) Reduces cost: Number of service calls/tickets is directly related to the UX of that particular feature
3) Get it right the first time: If you don’t get it (UX) right the first time, it is expensive to change it (even with a SaaS product)
4) Use experts: Trust a UI / Design expert when it comes to UX, but verify it (Beta testers, user panel, usage metrics, etc…)

As a PM, one should be able to manage the product in entirety without getting bogged down by any single constraint (even UX), and to quote Donald Norman slightly differently, “PM should enforce the successive application of constraints until only a unique product is left”

Best,
Rajeev

]]> By: Glen Lipka http://commadot.com/the-ux-manifesto-v1/#comment-10220 Glen Lipka Mon, 24 Mar 2008 16:20:39 +0000 http://commadot.com/?p=733#comment-10220 One note: I have seen many products do the up front segmentation and it turned out (in hindsight) that their research and conclusions did not pan out. It's a like a business plan. The first year says we will make a jillion dollars. How many companies live up their business plan? None? Same goes for product documentation, they all exaggerate. One note: I have seen many products do the up front segmentation and it turned out (in hindsight) that their research and conclusions did not pan out. It’s a like a business plan. The first year says we will make a jillion dollars. How many companies live up their business plan? None? Same goes for product documentation, they all exaggerate.

]]> By: Linda P. Morton http://commadot.com/the-ux-manifesto-v1/#comment-10219 Linda P. Morton Mon, 24 Mar 2008 15:27:56 +0000 http://commadot.com/?p=733#comment-10219 I agree with you and Luke: providing customers what they want should be built into products. One good way of assuring that it is, involves using market segmentation to learn what the target market for the product want, need, will value and buy. Too many small business owners think of marketing as something they do to sell a product after it is completed, but market segmentation provides the information that they need to create products that they can be assured will sell. I agree with you and Luke: providing customers what they want should be built into products. One good way of assuring that it is, involves using market segmentation to learn what the target market for the product want, need, will value and buy.

Too many small business owners think of marketing as something they do to sell a product after it is completed, but market segmentation provides the information that they need to create products that they can be assured will sell.

]]> By: » When Great Is Not Enough (Fiat Lux) http://commadot.com/the-ux-manifesto-v1/#comment-10218 » When Great Is Not Enough (Fiat Lux) Sun, 23 Mar 2008 00:30:23 +0000 http://commadot.com/?p=733#comment-10218 [...] all tend to see the world through our own lens, that’s a given. UX people think UX is the most important thing in developing a product. Developers think that great programming is the secret sauce. Entrepreneurs [...] [...] all tend to see the world through our own lens, that’s a given. UX people think UX is the most important thing in developing a product. Developers think that great programming is the secret sauce. Entrepreneurs [...]

]]>