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	<title>Comments on: The UX of Amazon (A/B Test)</title>
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	<description>UX = User Experience by Glen Lipka</description>
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		<title>By: The Neck of a Drop Down Menu &#124; commadot.com</title>
		<link>http://commadot.com/the-ux-of-amazon-ab-test/#comment-11112</link>
		<dc:creator>The Neck of a Drop Down Menu &#124; commadot.com</dc:creator>
		<pubDate>Wed, 09 Sep 2009 18:37:12 +0000</pubDate>
		<guid isPermaLink="false">http://commadot.com/?p=631#comment-11112</guid>
		<description>[...] Here is another example of how the neck can be a nuisance.  This time on Amazon.com.  (UX analysis posted previously) [...]</description>
		<content:encoded><![CDATA[<p>[...] Here is another example of how the neck can be a nuisance.  This time on Amazon.com.  (UX analysis posted previously) [...]</p>
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		<title>By: Michael</title>
		<link>http://commadot.com/the-ux-of-amazon-ab-test/#comment-1929</link>
		<dc:creator>Michael</dc:creator>
		<pubDate>Wed, 31 Oct 2007 07:17:57 +0000</pubDate>
		<guid isPermaLink="false">http://commadot.com/?p=631#comment-1929</guid>
		<description>Glen, I had the same first impression (i.e. &quot;what the hell is going on here...is this Amazon?&quot;).  I gave them my feedback and it was less technical than yours, but pretty much the same.  They are messing with their brand.  Amazon has a &quot;look&quot;.  10 years old or not, it works.  Tiffany has their signature light blue box.  Coke is red.  Google is notoriously graphic-less.  The W Hotels have a particular style.  And Amazon has (had) a distinct look and feel.  

I don&#039;t go to Amazon for prices.  I could just as easily shop for books at Barnes and Noble online.  I suspect many of us go there and continue to return because we feel comfortable there.  Like a country club where we are members, we tend to call it home and begin to take &quot;ownership&quot; of it (though obviously, we don&#039;t own that site). 

I swear to you that I didn&#039;t realize how many ads were on that home page until the redesign.  I never noticed because my eyes would key in on certain predictable areas of the page and I would quietly go about my business loading up the shopping cart.  Now my eyes have fatigue.  

:-)</description>
		<content:encoded><![CDATA[<p>Glen, I had the same first impression (i.e. &#8220;what the hell is going on here&#8230;is this Amazon?&#8221;).  I gave them my feedback and it was less technical than yours, but pretty much the same.  They are messing with their brand.  Amazon has a &#8220;look&#8221;.  10 years old or not, it works.  Tiffany has their signature light blue box.  Coke is red.  Google is notoriously graphic-less.  The W Hotels have a particular style.  And Amazon has (had) a distinct look and feel.  </p>
<p>I don&#8217;t go to Amazon for prices.  I could just as easily shop for books at Barnes and Noble online.  I suspect many of us go there and continue to return because we feel comfortable there.  Like a country club where we are members, we tend to call it home and begin to take &#8220;ownership&#8221; of it (though obviously, we don&#8217;t own that site). </p>
<p>I swear to you that I didn&#8217;t realize how many ads were on that home page until the redesign.  I never noticed because my eyes would key in on certain predictable areas of the page and I would quietly go about my business loading up the shopping cart.  Now my eyes have fatigue.  </p>
<p> <img src='http://commadot.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
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		<title>By: Glen Lipka</title>
		<link>http://commadot.com/the-ux-of-amazon-ab-test/#comment-1017</link>
		<dc:creator>Glen Lipka</dc:creator>
		<pubDate>Fri, 12 Oct 2007 15:42:44 +0000</pubDate>
		<guid isPermaLink="false">http://commadot.com/?p=631#comment-1017</guid>
		<description>There are lots of sites out there that are slight misspellings of amazon.com. (or other major e-tailers).  Often I will misspell a URL while typing fast and get the wrong site.  Sometimes they look similar, most times not.

I use amazon VERY frequently and have their &quot;look&quot; burned into my brain.  This new look significantly changes their brand identity as perceived through their web design.

When I came to the new site, my first thought was, &quot;What happened, is this right?&quot;  I didn&#039;t panic!  I didn&#039;t start running in a circle waving my arms in the air.  But Amazon doesn&#039;t do a wholesale redesign like this often.  In fact, they have had tabs for about a decade.  So this is a major departure.  I have seen tests from amazon before, but this is a major change.

So I exaggerated slightly my feeling of nervousness.  You can call the blog police if you want.  I will cooperate with the exageeration authorities.

However, I seriously think that they made some mistakes with this design.  You can disagree.  I won&#039;t hold that against you.  I am interested to see where they go from here.

The bottom line on these tests SHOULD be the &quot;bottom line&quot;.  if this design makes them more money, then they should keep it and improve it.  I have no access to that, but I hope they have the sense to follow the money.</description>
		<content:encoded><![CDATA[<p>There are lots of sites out there that are slight misspellings of amazon.com. (or other major e-tailers).  Often I will misspell a URL while typing fast and get the wrong site.  Sometimes they look similar, most times not.</p>
<p>I use amazon VERY frequently and have their &#8220;look&#8221; burned into my brain.  This new look significantly changes their brand identity as perceived through their web design.</p>
<p>When I came to the new site, my first thought was, &#8220;What happened, is this right?&#8221;  I didn&#8217;t panic!  I didn&#8217;t start running in a circle waving my arms in the air.  But Amazon doesn&#8217;t do a wholesale redesign like this often.  In fact, they have had tabs for about a decade.  So this is a major departure.  I have seen tests from amazon before, but this is a major change.</p>
<p>So I exaggerated slightly my feeling of nervousness.  You can call the blog police if you want.  I will cooperate with the exageeration authorities.</p>
<p>However, I seriously think that they made some mistakes with this design.  You can disagree.  I won&#8217;t hold that against you.  I am interested to see where they go from here.</p>
<p>The bottom line on these tests SHOULD be the &#8220;bottom line&#8221;.  if this design makes them more money, then they should keep it and improve it.  I have no access to that, but I hope they have the sense to follow the money.</p>
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		<title>By: Eddie</title>
		<link>http://commadot.com/the-ux-of-amazon-ab-test/#comment-1016</link>
		<dc:creator>Eddie</dc:creator>
		<pubDate>Fri, 12 Oct 2007 15:25:53 +0000</pubDate>
		<guid isPermaLink="false">http://commadot.com/?p=631#comment-1016</guid>
		<description>Honestly, did you really think “What happened to Amazon? Where am I? Did I type in the wrong address?”??  Even with the big AMAZON.COM logo in the left corner?  You actually started to get nervous?  

Generally I&#039;m not one to flame, but COME ON! How can I take seriously anything you say after?  I don&#039;t agree with much of your critique, but since this design is clearly still in the testing phase, I don&#039;t think it really matters.  They&#039;re obviously working out the kinks, but I think it&#039;s already a big improvement over the current design.</description>
		<content:encoded><![CDATA[<p>Honestly, did you really think “What happened to Amazon? Where am I? Did I type in the wrong address?”??  Even with the big AMAZON.COM logo in the left corner?  You actually started to get nervous?  </p>
<p>Generally I&#8217;m not one to flame, but COME ON! How can I take seriously anything you say after?  I don&#8217;t agree with much of your critique, but since this design is clearly still in the testing phase, I don&#8217;t think it really matters.  They&#8217;re obviously working out the kinks, but I think it&#8217;s already a big improvement over the current design.</p>
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		<title>By: Avinash Kaushik</title>
		<link>http://commadot.com/the-ux-of-amazon-ab-test/#comment-797</link>
		<dc:creator>Avinash Kaushik</dc:creator>
		<pubDate>Mon, 08 Oct 2007 17:11:28 +0000</pubDate>
		<guid isPermaLink="false">http://commadot.com/?p=631#comment-797</guid>
		<description>My thought when it comes to amazon now is best encapsulated by your second last paragraph. So in context to the redesign: Who gives a rat&#039;s patootie. When the whole page is as amazon&#039;s is doing things like they are doing is more akin to putting lipstick on a pig. 

Most of that page is now ads. I can&#039;t even remember the last time I used navigational elements at amazon. I am glad they did not touch the search box. They should just make search better. The other day I was looking for a Logitec presentation remote. When I typed those words into amazon search it said nothing found. Then I typed the exact same phrase into google. The first result was the product page on amazon! :)

-Avinash.

PS: Thanks for teaching me a new word: Menu Neck. I hate when the onmouseOUT happens, especially in deeply nested menus. 

PPS: Watching the Jets yesterday was brutal. I thought they had a chance.</description>
		<content:encoded><![CDATA[<p>My thought when it comes to amazon now is best encapsulated by your second last paragraph. So in context to the redesign: Who gives a rat&#8217;s patootie. When the whole page is as amazon&#8217;s is doing things like they are doing is more akin to putting lipstick on a pig. </p>
<p>Most of that page is now ads. I can&#8217;t even remember the last time I used navigational elements at amazon. I am glad they did not touch the search box. They should just make search better. The other day I was looking for a Logitec presentation remote. When I typed those words into amazon search it said nothing found. Then I typed the exact same phrase into google. The first result was the product page on amazon! <img src='http://commadot.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>-Avinash.</p>
<p>PS: Thanks for teaching me a new word: Menu Neck. I hate when the onmouseOUT happens, especially in deeply nested menus. </p>
<p>PPS: Watching the Jets yesterday was brutal. I thought they had a chance.</p>
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