The UX of DirecTV

By | June 21, 2008

I recently upgraded my DirecTV so that I get HD and DVR in one box.  It took a week to get it actually working.  Some technical problem, lets skip that.  The device has an ethernet port so I bought a special ethernet to wifi connection.  It took a little while, but I finally got it working.  Then finally there was a SATA port to have an external hard drive.  I bought  one of those to expand the amount of space.  I can’t get that working.  Ugh.

Ok, but here is the part I want to write about.  The onDemand feature allows you to download content through the website.  My God, who designed this monstrosity?  It is nearly impossible to use.  I tried to download the second season of Dexter and seriously, this is taking me 15 minutes.  Who thought this UI was a good idea?  Did an engineer do it or a very untalented designer or wait wait…the HiPPO!  A HiPPO (Highest Paid Person’s Opinion) got involved with this.  Someone with absolutely no idea what they are doing made the decision.

You have to literally SCROLL through every single available show at a snails pace.  And you can’t filter it at all.  There are all these shows that you have to pay for and you can’t get rid of them.  Search works like crap.  You can’t download a whole season or anything easily.

And to top it all off, they didn’t have all the shows.  Just some of them.  Ugh.

Why am I so stressted over this?  is it because it’s 85 degrees here.    Or maybe it’s because Katie and the kids are camping and they aren’t here?  Yes, it is that.  I miss them very much.   Stupid DirecTV.

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