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The UX of Healthcare

In the past 10 years, I think I have changed healthcare about half a dozen times.  For me it was easy, but for Katie (wife) it has been a nightmare.  You see, she takes care of all the paperwork.

Health care in the US (and probably elsewhere) is saturated with paperwork and confusing rules.  It seems the entire system is designed to make you stay at home and suck it up.  Every doctor does things differently and and every health care plan is a winding mess of bureaucracy.  Primary Care physicians, HMO, PPO, Kaiser, FSA, HSA…the acronyms pile up.  Co-payments, reimbursement, claims, emergency visits, referrals…everything is designed to make you work.  Why can’t this be easier?

I think the answer is the same for buying a car.  The players involved want you to be confused so that you pay the most money possible.  As someone who is not a good negotiator or maximizer, I am at the mercy of these systems.  I yearn for a public option for healthcare that worked and was simple.  This was why Katie and I liked Kasier.  It was one stop shopping and simple.  Unfortunately, I don’t have that option right now.

Fixing this problem is a massive dilemma and I don’t think the recent law passed will do much to fix it.  Maybe in 2035, when I scan my body into a nanobot collective swarm and discard my physical body, this won’t matter anymore.  I have my fingers crossed.

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