The UX of Verizon Phones

We switched to Verizon Wireless many years ago.  We were using Cingular?AT&T and were greatly relieved when we switched.  The network was much better.  No more dropped calls, no more static.  We were in “4 bar” nirvana.

We got super simple clamshell phones with virtually no features.  I bought a game for mine, Breakout.

Fast-forward many years.  The iPhone has ushered in a new era of super phones.  Basically, these devices are laptops in your pocket.  They are easy to use, have full internet access and tons of apps.  The UI is like a laptop, not like a cell phone.  AT&T has the iPhone.  Sprint has the HTC Hero. T-Mobile has the Android devices from Google.

So what does Verizon have?  They are one of the biggest players in the market.  They have the blackberries.  I hate the blackberry devices.  They are fine for email, but they are nothing compared to the iPhone.  Why do they have the crappiest phones?  What the heck is going on?  Do the brass at Verizon not realize how powerful the new paradigm is?  Do they not see AT&T eating their lunch?

I am starting to feel like being a Verizon customer is equivalent to being a Luddite or worse, a suit.

Ah-Haaa…Is this the Verizon play?  Are they purposefully ignoring B2C and focusing on business users?  If yes, I understand a little better why they make the decisions they have.  Writing this post has been really interesting for me.  I looked at their stock prices and re-thought the issue in several different ways.  Although now, I need a nap.

I wonder how long it will take me to switch to another service if Verizon sticks to the B2B game plan.  It will be fascinating what happens when AT&T/Apple re-negotiate their stock.

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