The UX of Verizon Phones

We switched to Verizon Wireless many years ago.  We were using Cingular?AT&T and were greatly relieved when we switched.  The network was much better.  No more dropped calls, no more static.  We were in “4 bar” nirvana.

We got super simple clamshell phones with virtually no features.  I bought a game for mine, Breakout.

Fast-forward many years.  The iPhone has ushered in a new era of super phones.  Basically, these devices are laptops in your pocket.  They are easy to use, have full internet access and tons of apps.  The UI is like a laptop, not like a cell phone.  AT&T has the iPhone.  Sprint has the HTC Hero. T-Mobile has the Android devices from Google.

So what does Verizon have?  They are one of the biggest players in the market.  They have the blackberries.  I hate the blackberry devices.  They are fine for email, but they are nothing compared to the iPhone.  Why do they have the crappiest phones?  What the heck is going on?  Do the brass at Verizon not realize how powerful the new paradigm is?  Do they not see AT&T eating their lunch?

I am starting to feel like being a Verizon customer is equivalent to being a Luddite or worse, a suit.

Ah-Haaa…Is this the Verizon play?  Are they purposefully ignoring B2C and focusing on business users?  If yes, I understand a little better why they make the decisions they have.  Writing this post has been really interesting for me.  I looked at their stock prices and re-thought the issue in several different ways.  Although now, I need a nap.

I wonder how long it will take me to switch to another service if Verizon sticks to the B2B game plan.  It will be fascinating what happens when AT&T/Apple re-negotiate their stock.

One reply on “The UX of Verizon Phones”

Don’t mess with Verizon. They had the best network and the best service. I am stuck with Sprint as part of Lindy’s contract and we have had a ton of problems (mostly with costumer service; their service is acceptable). I fully expect Verizon to have a phone that can do everything the iPhone does within a year (although if it is not actually the iPhone, I wonder if people will still build apps for it. That will be the key for another phone, will it be able to use IPhone apps?). Anyway, unless you “need” all the gadgets, just stick with the phone works all the time.

Speaking of, I saw this on TV. It was a small camera/computer/projector that you wear on your shirt (wirelessly connected to a phone size computer in your pocket. The projector projects an image on any surface and your use your fingers to interact with the screen (the projector recognizes the symbols you make with your hands and computes. Someone else was working on contact lens that you could project the image directly onto your eyeball.

Which will come first, a fully functional computer the size of a phone (that can make calls) or a smartphone that works as good as a laptop? The Dell “phone” can’t be too far away. It might make calls through the next generation on vonage and can have any app that a computer can have.

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