There is nothing worse than struggling with poorly designed software. Well, OK, lot’s of things are worse, but still it sucks. It makes you feel helpless, angry, frustrated, stupid and unproductive. I feel this way when I use JIRA. It’s so complicated. Configuration is byzantine. Links don’t look like links. Plugins don’t work. It’s not SaaS so things become outdated. In general, I hate it.
If only there was a better tool, but I have tried a ton of them and they all stink. Nothing works right and elegant. It’s a world full of garbage and you get to choose which garbage you want. It’s like voting for president. They are all clowns.
It is the designer’s responsibility to make sure the software doesn’t suck. It’s hard work and no one succeeds all the time. However, one must try, and try hard, every day to make a difference. Software needs to be ripped apart and rebuilt periodically. Executives don’t want to hear this, but it is true. Fight the power!