I heard this concept from Victor Cho at Intuit a few years ago and just read about it again this morning in Small is the New Big by Seth Godin. The basic concept can be described in this picture. Let’s say you live on the little mound at the bottom (Island A). This is, in…
There are 5 ways that a user will guess how to do a certain function. Buttons/Links Menus Right-Click Drag and Drop Keyboard Shortcuts Each of these ways is more or less comfortable for a random user. Personally, I am a right-clicker. I right-click on everything and am usually disappointed. However, when it works, I am…