Month: June 2015

  • The UX of Docs

    For the last few years, I have been working on the hardest/longest project of my career. http://docs.marketo.com – The Marketo User Manual A few years back, I did a series of interviews of our customers. Specifically, I spoke to customers who thought the product was “too hard”. Turns out that part of the problem was the the…

  • Identity and Words

    A person just declared to the world that they identify with a certain group. Their DNA contradicts that assertion.  Who am I talking about? Bruce/Caitlin Jenner Rachel Dolezal Bruce Jenner says, “I’m not a man. I am a woman.” The world says, “You go girl!” Rachel Dolezal says, “I am black” and the world responds, “No…

  • Disruptions

    In any disruption there are winners and losers. The internet has been the enabler to disrupt many businesses in the last 20 years. Some examples: Music. Downloadable compressed audio enables ripping/pirating. Losers have been the record labels. Winners have been iTunes and small artists who want to get their name out there especially using YouTube and…

  • Google Drive vs. Microsoft OneDrive

    I have been using OneDrive for a while now as our cloud service. However, complaints have forced me to reconsider. Here is a quick summary of my thoughts on the subject. Pricing OneDrive pricing. 15 GB Free 100 GB $1.99/month 200 GB $3.99/month 1 TB $6.99/month (includes Office 365) Google Drive Pricing. 15 GB Free…