Users are not reliable witnesses to past behavior of future preference. Glen UX Rule #81 The problem is that our brains are complicated and don’t work logically all of the time. They work emotionally. Luckily, there is a workaround. Body language and facial expressions. When you interview a user, don’t focus on their words. Watch…
“When you’re a carpenter making a beautiful chest of drawers, you’re not going to use a piece of plywood on the back, even though it faces the wall and nobody will ever see it. You’ll know it’s there, so you’re going to use a beautiful piece of wood on the back. For you to sleep…
I wish I had written the UX Handbook I wanted to a few years ago. It’s harder than I thought it would be. Anyway, here is an outline of how I would approach a section of the book. Steps to design something: 1. Research & Problem definition This is not artwork. This is a user…