Category: Uncategorized

  • The UX of Maui

    I just got back from a vacation to Maui, Hawaii. It was the first trip that I had taken without my extended family (siblings, parents, cousins, etc) in decades. I haven’t traveled much, so this was a new adventure. I went just with my atomic family (wife/kids). Here is a quick run down of some…

  • The UX of Docs

    For the last few years, I have been working on the hardest/longest project of my career. http://docs.marketo.com – The Marketo User Manual A few years back, I did a series of interviews of our customers. Specifically, I spoke to customers who thought the product was “too hard”. Turns out that part of the problem was the the…

  • Identity and Words

    A person just declared to the world that they identify with a certain group. Their DNA contradicts that assertion.  Who am I talking about? Bruce/Caitlin Jenner Rachel Dolezal Bruce Jenner says, “I’m not a man. I am a woman.” The world says, “You go girl!” Rachel Dolezal says, “I am black” and the world responds, “No…

  • Disruptions

    In any disruption there are winners and losers. The internet has been the enabler to disrupt many businesses in the last 20 years. Some examples: Music. Downloadable compressed audio enables ripping/pirating. Losers have been the record labels. Winners have been iTunes and small artists who want to get their name out there especially using YouTube and…

  • Google Drive vs. Microsoft OneDrive

    I have been using OneDrive for a while now as our cloud service. However, complaints have forced me to reconsider. Here is a quick summary of my thoughts on the subject. Pricing OneDrive pricing. 15 GB Free 100 GB $1.99/month 200 GB $3.99/month 1 TB $6.99/month (includes Office 365) Google Drive Pricing. 15 GB Free…

  • Buffer Overflow

    In computer security and programming, a buffer overflow, or buffer overrun, is an anomaly where a program, while writing data to a buffer, overruns the buffer’s boundary and overwrites adjacent memory locations. This is a special case of the violation of memory safety. I use it for human thinking as well. I say it when…

  • The UX of the Asus Zenwatch

    I love my Asus Zenwatch and use it all the time. The best use case: My phone (Nexus 6) rings in my pocket. It buzzes my wrist and I look at the watch.  I see a picture of the caller and their name.  I can swipe left (answer) or right (voicemail). This simple interaction is…

  • Don’t Link the Word “Here”

    I see it constantly. It’s a bad practice and I wish people would stop. Stahp! Bad: See our great content about marketing here. Better: See our great content about marketing. Reasons Google uses the link text as a hint to good keywords someone would use to find it. The word “here” isn’t something people search for.…

  • The UX of 404 Page not found

    There are tons of great 404 page designs out there. However, most applications ignore this important page. It’s a chance to show creativity and humor. Don’t be so serious. We only get one life, maybe you should try to make people smile a bit more. Here is the one I designed for the Marketo application…

  • Product Idea: Memium (Meme IM)

    I thought of a great app idea, free to anyone who wants to build it. It’s an instant messenger but instead of text, you can ONLY send memes. No emoji, no text. Just memes! This is the next billion dollar app. Forget Yo and WhatsApp. It’s time for Memium! A guy on my team said…

  • UX Trade Schools

    In the past couple of years, we have witnessed the rise in the UX Trade school. I am familiar with General Assembly and Tradecraft and have provided some mentoring to students. They typically cost updwards of $10k and last for a few months. Recently, I have heard senior designers lament that the graduates are not very…

  • How to Become a UX Designer

    Last night I was at a meetup for new designers. Some experienced managers and I reviewed people’s portfolios and gave them mentoring and advice. Alot of the advice I gave them reminded me a presentation I gave last year titled How to become a UX Designer. I figured I should post it. Most of my…

  • My First Patent

    I actually hate patents. I think they undermine the creativity and progress of technology and startups. There is a great radio program on how software patents are awful and have lost all modern meaning they once held. (Produced by This American Life in 2011) However, when I was told that there was a bonus involved, I…

  • Magic Triangle Profiles

    The magic triangle is used for any decision making model. See Figure below. The words are sometimes slightly different, but the meaning is the same.  There is only 1 rule: In any decision, you may ONLY pick two points on the triangle.  The third is deficient. If you choose Scope, it means that you have…