New Host: A Small Orange

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I had been testing for a couple of weeks and the winner seems to be ASmallOrange.com.

Performance
I used some ping services as well as anecdotal evidence from colleagues around the world.  Orange performed consistently better.

Price
Orange is half the price of MediaTemple. ¬†It’s not THAT much money, but it’s enough to make a difference. ¬†The room for growth is good, although I don’t think I need it for a little while.

Customer Service
MediaTemple has been frustrating me for years now. ¬†The performance problem kept showing up and they just shifted blame to other companies. ¬†Whether this was true or false, I don’t know. ¬†However, when I tried to go to their homepage, I never, ever, ever had any trouble. ¬†I was sick of it their lack of support. ¬†SmallOrange’s support was very responsive and helpful. I havent had a MAJOR problem yet, so we shall see if I don’t get screwed, but so far they have been excellent.

User Interface
MediaTemple uses a custom user interface, that I admit that I liked. SmallOrange uses the more common cPanel.  cPanel is fine, nothing special, but it gets the job done.  This is the only one that I gave to MediaTemple as the winner.

Summary
User Experience is about every single touch point and how I interpret the collection of interactions. ¬†It was a pain in the ass to move (and will continue as I move other assets) but I need my peace of mind. ¬†I don’t move often, but this seems like the right decision to me.

Whatya think?