• 2020 in Review

    At work, I asked everyone on the design team to make a 10-15 minute presentation of their 2020 in review. Specifically, it was meant to be a professional review, not home life. I suggested that they include some journey mapping of their highs and lows as well as some general…

  • Problem Statement Comic

    I find that most problem statements are not written very well. Some of them are blatantly circular. Writing a good problem statement aligns the team on the mission. If you solve the wrong problem, you will have a poor business outcome. Give me a bad problem, I will give you…

  • Communication at Work

    Good communication (imho) is the most important factor contributing a successful project or product. Interestingly, the ways we communicate at work are pretty diverse. The recent acquisition of Slack by Salesforce had me thinking about alot about this. Here is a list of how I communicate at work: Slack for…

  • Post Office Idea

    Years ago, I used to write holiday cards for all of my coworkers. I would hand write the card and leave it on their desks. Now, in the age of Covid, we are all working from home. This presents a problem. How can I get everyone their holiday cards? I…

  • Election Day 2020

    I have a serious feeling of dread in the pit of my stomach. In 2016, I felt confident in the morning and sadness and despair slowly built up during the day. Today, I am exhausted with all of the 2020 nonsense. I am sick and tired of there being news…

  • Covid Protocols and Tennis

    There are Rules My kids (the older 2) are pretty strict about Covid protocols in general. When playing tennis with others, we were following the Official USTA Rules. The rules say “Bring your own can of balls and ONLY touch those. Don’t touch any other set of tennis balls”. The…

  • Tab Groups in Chrome

    Chrome recently updated their browser and added a much needed feature. It’s called Tab Groups. Firefox used to have it and for some reason lost it. Here is how it works. First, update chrome by clicking the top right kabob (three dots) and then Help → About Chrome. It should…

  • Remote Team Bonding

    In the Age of Covid, we are all working in a new way. I spend more time in meetings and less time sitting with people at their desks. As a team leader, I want to make sure we are bonding and developing relationships with each other. We can’t sit and…

  • Unnatural vs Natural Acts of Product Development

    When developing a large product, especially for enterprise customers, it is tempting to do some engineering specifically to land (or keep) a big customer. This, on its face, sounds good, right? “The customer is always right.” Marshall Field – Wikipedia I think this makes sense in a department store. However,…

  • A Brief History of Me (So Far)

    Can you put your life into bullet points? Can you summarize and really boil information spanning decades down to its essentials? Let’s give it a try. Act I (Growing up) Born outside NYC in the foresty suburbs Was pretty bad at school, but I read non stop Got into Art…

  • Covid Decision Making Framework

    I don’t know what the question is, but the answer is a spreadsheet. – Glen Lipka I love collecting weird data and making charts out of it. In the last year, there has been a ton of interesting data. Decisions are made often with lots of bad bias. One area…

  • UX: Putting a Chair Together

    My son (16) put together a new chair for his home desk last night. It wasn’t very complicated, but he struggled with it for a few hours. This was his first attempt at putting together any kind of furniture. I didn’t help him because I wanted him to experience the…

  • Live anywhere?

    What if… What if all information companies and information jobs were given permission to work remotely? Several companies have already announced that their workers can work from home permanently. Each of these workers has to decide, “where do I want to live?” For the majority of my life, I had…

  • YouTube Commercials 2020

    Recently, YouTube has increased the average length of their commercials. I dont have a scientific study but I had become used to long ads that I could skip after 5 seconds. Now, they are 10-15 second ads that I can’t skip and usually 2 of them back to back. Plus,…