• Evolution of the Segment Editor

    Problem Statement: As a non-programmer, I just want to select a subset of people from a database. However, when I try it’s either really hard requiring SQL editing, or the UI is so difficult that is makes me want to puke. Therefore, I will just not do it very often.…

  • Streaming Live Sports 2021

    Every once in a while, I upend my family room and change how everything works. My family loves it. (not) Well, guess what, it’s time again. I currently have a lot of services. Netflix, Hulu, Prime, HBOMax, Disney+, and YouTube TV. All of this streams through a Roku sound bar.…

  • Terrible UX: Kia’s new logo

    Sometimes I just shake my head in dismay. Today, I was watching the Australia Open on television. In the back of the court is a giant logo that looks like this. My son and I looked at it and said, “What company is that? KN? Maybe the n is backwards.…

  • When Prophecy Fails

    About 15 years ago, I read a book recommended by a mentor at Intuit (Bill Mirbach) called When Prophecy Fails by Leon Festinger. (Wikipedia Article) The book, published in 1956, studies a small UFO religion in Chicago called the Seekers that believed in an imminent apocalypse and what happened when…

  • My History with Community Q&A and Forums

    Over the past 25 years, there have been many forums that I have engaged in. This week Figma just launched a new forum for their users. It made me think I should note the previous communities I have been a part of. I had blogged about Q&A in 2008 and…

  • Cartoons Sketches from 1992

    I used to doodle all the time. My brother just sent me an old notebook he found. I had this running series of comics about the Assumptions. Creatures from the planet Assump. Get it? Anyway, here is a good sampling of them. Anyway, they aren’t great pieces of art, but…

  • The Goals of a Manager

    I’ve been managing people on and off for 25 years now. It’s hard to tell how I have evolved, but I am sure that I’ve changed some over the years. There are certain principles that I think about as a manager that have stayed with me since the beginning and…

  • 2020 in Review

    At work, I asked everyone on the design team to make a 10-15 minute presentation of their 2020 in review. Specifically, it was meant to be a professional review, not home life. I suggested that they include some journey mapping of their highs and lows as well as some general…

  • Problem Statement Comic

    I find that most problem statements are not written very well. Some of them are blatantly circular. Writing a good problem statement aligns the team on the mission. If you solve the wrong problem, you will have a poor business outcome. Give me a bad problem, I will give you…

  • Communication at Work

    Good communication (imho) is the most important factor contributing a successful project or product. Interestingly, the ways we communicate at work are pretty diverse. The recent acquisition of Slack by Salesforce had me thinking about alot about this. Here is a list of how I communicate at work: Slack for…

  • Post Office Idea

    Years ago, I used to write holiday cards for all of my coworkers. I would hand write the card and leave it on their desks. Now, in the age of Covid, we are all working from home. This presents a problem. How can I get everyone their holiday cards? I…

  • Election Day 2020

    I have a serious feeling of dread in the pit of my stomach. In 2016, I felt confident in the morning and sadness and despair slowly built up during the day. Today, I am exhausted with all of the 2020 nonsense. I am sick and tired of there being news…

  • Covid Protocols and Tennis

    There are Rules My kids (the older 2) are pretty strict about Covid protocols in general. When playing tennis with others, we were following the Official USTA Rules. The rules say “Bring your own can of balls and ONLY touch those. Don’t touch any other set of tennis balls”. The…

  • Tab Groups in Chrome

    Chrome recently updated their browser and added a much needed feature. It’s called Tab Groups. Firefox used to have it and for some reason lost it. Here is how it works. First, update chrome by clicking the top right kabob (three dots) and then Help → About Chrome. It should…