New WordPress Editor 2018

WordPress has released a new editor. It’s very different than the previous one. This is a little meta, but I am going to review my first impressions of the editor in real time. I will also try out a bunch of the features. Drop cap is cool, I guess, but it looks like ass without…

UX Suggestions for Scoop

Scoop is a carpooling/ride-sharing service. Basically, I put in when I want to leave and it matches me up with people who want a ride near my work/home. They pay $6 and I get $5 of that per trip. The service in general is greatly appreciated, but the experience leaves much to be desired. Here…

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Turn your Data into a Story

The essence of data visualizations is to tell a story. There are some great charts like Napoleon’s march to Moscow and Florence Nightingale’s chart on the causes of deaths in the Crimean War. Recently, my oldest son pointed out the following chart to me. Both are an image of Washington DC. The first shows the…

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Maybe I’m a …

I never really thought about this until recently, but my first job as a product designer came when I was 32 years old. Maybe it’s best to backtrack and show the progression of what I thought I was. In 2nd grade, I made a sculpture of my father’s head. It looked better than the other…

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Uncomfortable Chairs

I spend a good deal of my life sitting in an office chair. It’s a good bet that you do as well. The chair at my desk; I have adjusted to have the right parameters of height and position. However, it’s still fairly uncomfortable. When I get up, I find it hard to stand up…

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Rank Choice Voting

Sometimes I imagine the whole world is a simulation and you could change one single variable to see what happens. What would life be like without John Wilkes Booth? What if Franz Ferdinand didn’t get lost that summer day in Sarajevo? What if Alexander the Great had died in his first battle? (He almost did)…

UX Candidate Design Challenge – v4

UX Candidate Design Challenge – v1 UX Candidate Design Challenge – v2 UX Candidate Design Challenge – v3 As I am now hiring more people on the design team, I came up with a new design exercise. However, to jump to the end, it was too damn hard. So I only used it about 6…

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Thoughts on Creativity (2018)

There are lots of threads/books/posts/podcasts on the topic of Creativity. Here is a sampling of my thoughts on the subject. Creativity is combining two unrelated items to form a new thing. I imagine our brains as a home office. We have our desk where we work on things. We have file cabinets with old memories,…

The UX of Waze Carpooling and Scoop

I tried very hard to make CalTrain work, but I had to give up. It took too long, with too many transfers. I would have to buy a scooter or bring my bike on the train. Ultimately, driving was way easier. Goodbye reading.  🙁 So driving takes between 30 and 50 minutes depending on when…

Design Tools Roundup Sep 2018

Preface: Designers are a terrible audience. We have no real loyalty to anything. A new tool comes along and we abandon our old tools in a moments notice. Right now, Sketch + Invision is pretty popular, but I think these new tools are far superior and people are already swapping them out. Let’s dive in……

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What I Look for in a Designer Portfolio 2018

Disclaimer: My own site isn’t perfect. There are much better portfolios than mine. I have done a terrible job of showing the problem, iterations, and case studies for the work I have done over the past 205 years. I put plenty of energy into this blog, but not as much into the portfolio section. With…

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Choosing a Mobile Font

Right now, Im designing a mobile app and choosing a font. (So many fonts to choose from!) Some rough requirements gathered from various stakeholders: Not too stylized/fancy Easy to read at small fonts Round o  – I like circular o’s and p’s and b’s and d’s etc. Enough styles (italics, bold, light, semi-bold) Numbers should…

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Bad Sidebars and Platform App UX

This is my sidebar in JIRA. 19 items! That’s objectively too many. I wondered what would happen if my screen wasn’t as tall. How does it adapt? I shortened my screen height and then refreshed the browser. Do you see it?  The scroll bar in the middle of the sidebar? This is how I feel…

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UX Mission: Complex Column Sorting Icons

Mission: To communicate to the user that a table has a complex sort. Data Example: Sort order: This data is sorted first by State, then by City, then by Age. So what icons can I put in the headers to help communicate the sort? Google images shows alot of different icons for sort. The simplest…

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Warnings about Using Cookies – Lawyers Suck

Ok, so now there is a law somewhere in Europe that says that websites must disclose the use of cookies. I have one question: Who seriously thought ANYONE would care or read those warnings? Have we learned nothing from Apple’s Terms and Conditions? People do not understand. They do not care. This is just nonsense.…

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2018 – My Year of Mostly Rejection

It’s been a strange year for my household. My eldest son got rejected from all but one university he applied to. My middle son got rejected from several musical groups that he was more than qualified for. He also failed his drivers license test 3 times in a row. My youngest got in a fight…

Joining SiteTracker and Designing using Salesforce Lightning

I joined a new company called SiteTracker this month as their newly minted Head of UX. Just to be clear, I am the only designer, so “Head” is a little high falutin. I will post eventually about my interview process and lessons learned. SiteTracker is a Series A startup growing quickly in Palo Alto, CA…

Google Assistant with a Foreign Accent

I’d like my Google assistant (and Alexa) to speak American English with a foreign accent. Specifically, I’d cycle through different dialects such as Jamaican, Australian, British, Irish, and maybe even Spanish. Again, I don’t want them to speak a foreign language, just speak my language in their accent. It just sounds nicer to me. It’s…

Chat and SMS Tools

Let’s start with my list of requirements for the perfect chat tool: Mobile, Browser, and App form factors Easy images (especially memes) Video conferencing on demand Group chat SMS Integration End-to-end encryption Broad distribution (Everyone has it) Ultimately, I want a one-stop shop. Alas, I cannot find exactly what I want. Some of the candidates:…

Designing with the Salesforce Lightning System

I’ve started designing a product in the Salesforce Lightning System. There is nothing extraordinary about it. It’s a perfectly reasonable design language, similar to Google Material in many ways. Of course, there are a few things I wish they could improve. How could I use a tool or system and NOT have requests? Have you…

Our Maps are Upside-down

I am going to assume you believe the world is spherical. No point otherwise. Ok, imagine the sun in the middle and the Earth is spinning around it. I ask you this question, “Is the Earth going around the sun in a clockwise or counter-clockwise rotation? I think any normal person would say that the…

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First Try: LimeScooter

In case you haven’t heard, Electric Scooters are the new “disrupting” thing in cities, especially San Francisco. Today, I had a lunch with a recruiter in the city and CalTrain was running very late. The walk would have been 25 minutes and I only had 20 to get there. Previously, I had used Lyft to…

Bad UI Example: Moving the Cheese

I have a 2018 Kia Sportage. Nice car overall; not too expensive, drives well, cool moon roof. However, the radio does something that is a UI no-no. I’ll explain. First, this is the offending UI here. It is on the left side of the steering wheel and controls the radio station. The left rocker (technical…

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Google Inbox vs New GMail (2018)

I’ve been a Google Inbox user for a few years now. GMail felt absurdly outdated and unpleasant, so I switched. Recently, Google splashed a new can of UX and features onto GMail. I would say without doubt it is an improvement, but there are still some flaws compared to Inbox. I wish they would take…

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UX Review: Calendar Schedulers

In talking with lots of folks, I have been using Calendly.com to help coordinate schedules. The back and forth of scheduling is a real pain and these systems make it much better. I tried three today. For language sake it can get confusing, here is a legend: Host = Person who has the subscription and…

Product Specification Phases

TL;DR Product specification has a point of diminishing returns. Like most things in life, a nice chart makes it easier to understand. Time flows from left to right. The green line is how complete a specification is and the red line is how hard it is to make the green line move. Important: This chart…

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Hello PowerPoint, My Old Friend

Figma had been doing a decent job of letting me specify the product I am working on. However, there were some pretty serious gaps. Performance was a constant problem. First time load: 20 seconds. Freezing the screen, about 20 times a day. Community is ridiculously slow to load/use Strange behavior pretty frequently Also, a more…

Design Influences

Every major product I have designed has had specific influences. Some examples: Marketo In 2007, when I was thinking about the Marketo UI I rewatched Minority Report (2002). The UI where Tom Cruise waved his arms in the air was the inspiration for how Smart Lists would drag items from the right to the left.…

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New DirecTV UI Fail/Learn

As a designer, I always look at the design of things, especially user interfaces. Recently DirecTV updated their user interface in dramatic fashion. It’s very different than before. I could call it an epic fail, except that I hate that term. It’s an Epic LEARN. There is a forum thread on AT&T (who now owns DirecTV)…

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UX Tool: SubForm

These two guys apparently set up a kickstarter to build a new design tool, named SubForm. I just watched a few videos. It’s not available for download yet, but rather than go “stealth” the two founders decided to build tool in broad daylight. I have alot of respect for that. It jives with my personal value…

Concurrent / Collaborative Editing

Metcalfe’s law states that the value of a telecommunications network is proportional to the square of the number of connected users of the system. In other words, the more people using something, the more valuable that thing is. My first few computers in the 1980s were islands, completely isolated from the rest of the world. It…

Design Tools 2018 Prediction

I think the market for product designers stink. We have no real loyalty and minimal budget. I would never join a startup that targets me as a customer. However, there are plenty of players out there. Here is my prediction for 2018 in the space: Adobe The category king in many ways. Photoshop and Illustrator…

Product Responsibilities Framework v0.2

Product Responsibilities Framework v0.1 Frameworks for how to organize your product team are sometimes difficult to follow and figure out who does what. Product managers are often given too many job responsibilities and end up being spread too thin. Lately, I have been thinking about this and wanted to redo my v0.1 framework and add…

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Google Interprets Material in Many Ways

Material Design isn’t one single thing, even at Google. I spent about 5 minutes taking some screenshots of different Google properties and their interpretation of Google Material Design. None of these are “pre-material”. Quick looks: The new Google Calendar is much better than the original mess. However, they are stretching material in new ways. Notice…

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Axure RP Revisited 2017

Just for kicks, I downloaded Axure RP. I have been using Figma and thought, “I wonder how long it would take me to make this in Axure. 10 min later, I was giving it a try. Meta Point Whenever you are curious about something, just do it. Don’t wish for it, don’t hem and haw.…

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Removing Backgrounds from Photos

I have been an ongoing customer of Photoshop for the life of the product with steady upgrades every year. However, today, I canceled my Photoshop subscription. My main reason is that I just don’t use the program frequently enough. I basically use it to crop images or eliminate the background on photos. It’s not like…

A proposal for improving artboards in design tools

In Sketch, Figma, Adobe XD and others there is this concept called an artboard. It’s basically putting all of your different screens on one mega screen and you organize it as you see fit. You zoom in and out to go to where you want to go. Unfortunately, although its the new cool thing, I…

Design Tool Sadness (2017)

I want the best of all my tools. Here is my perfect mashup: Powerpoint Table Editing Text formatting Ease of use Storyboarding Figma Symbols Constraints Concurrent editing Cool-factor Adobe XD Performance/speed Large community Stable financial resources Yesterday, I was trying to wire up the prototype of the system I am working on and Adobe XD…

Designing your prototype structure

It’s rare that you get to build a system from scratch. The early decisions you make will stick around for a long time. Last week, I built a new design system for my new job. For this project, I chose Adobe XD over Figma. When Figma releases new performance enhancements, I might change my mind,…

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Figma or XD (again)

I’m all set up at my new desk. I have a riches of monitor space. They are attached to arms so I can lift it up and show the work to someone standing next to me. My new laptop is the Dell XPS 13-9350. No USB port! Crazy, but its working well so far. I’ve been…