Tag: UX

  • Product Prioritization Framework

    Often an organization argues about what the feature priorities should be. There is a simple framework that you can use to sort features in a backlog. This works best when you have a large backlog of features and limited engineering bandwidth. (So basically everyone) Backlog items A backlog item is usually a story or epic […]

  • Drag and Drop Order UX Pattern

    This has been covered pretty extensively, but I often find myself wanting to have some stuff compiled for easy access. Drag and drop patterns are different depending on what you are doing, but I generally put them into two camps. Grid drag-drop The two most obvious examples are a spreadsheet and a Tree. GMail uses…

  • Restaurant Marketing

    Marketing should not include shenanigans. Marketing should give you value, not trick you. When you read this promotion, it makes you think “Oh good, half off my order!” No, read the last part. It’s only up to $10. Keep in mind that Doordash is not free. It costs alot to have it delivered. So this…

  • The Logic of Differentiation

    I’ve covered differentiation in detail before. There is one thing about it that I didn’t cover. I talk to design candidates about this all of the time. Premise: 100 people are looking at your product or site or portfolio. Case 1: It’s the same If everything you have is the same as the competition, then…

  • Hiring: Junior Designer 2021

    Over the years, I have had excellent luck hiring people right out of school and training them to design with my approach. With this in mind, I have a new job opening for a Junior Designer. Referral Fee: If you introduce me to someone who we hire, I will send you a $500 gift card…

  • Keeping in Touch

    I’ve been talking with a few people about the concept of keeping in touch. Like most things, it gets more interesting the more you look at it. Keeping in Touch means meeting over video, phone, or in person at least once per year. Glen’s arbitrary definition There are multiple categories, I think. Personal, Professional, and…

  • Windows and MacOS

    After three years of using MacOS, I have finally switched back to Windows. There are things I remember fondly and there are other things I feel Windows has not kept up. My laptop is a brand new Samsung Galaxy Book Pro 360. It’s very lightweight and powerful with a beautiful screen. It supports tablet mode,…

  • New Adventure 2021

    Apologies: This is a super long post, but because of the details, I had to hold back for a few weeks. I have decided to move on from Treasure Data and join a small startup named Warmly. It’s an exciting change but I certainly have feelings of sadness for leaving people I have grown to…

  • Roku vs Google Chromecast

    I have been using the Roku Soundbar with remote speakers for about a year. The speakers are by far the best part. They connect immediately and provide excellent surround sound. Plus the built-in Roku means significantly fewer wires. We have most streaming services including YouTube TV. Unfortunately, Google and Roku are in a spat. Let’s…

  • Interpreting User Reactions

    Users are not reliable witnesses to past behavior of future preference. Glen UX Rule #81 The problem is that our brains are complicated and don’t work logically all of the time. They work emotionally. Luckily, there is a workaround. Body language and facial expressions. When you interview a user, don’t focus on their words. Watch…

  • Design File Craftsmanship

    “When you’re a carpenter making a beautiful chest of drawers, you’re not going to use a piece of plywood on the back, even though it faces the wall and nobody will ever see it. You’ll know it’s there, so you’re going to use a beautiful piece of wood on the back. For you to sleep…

  • Steps to Design User Interface

    I wish I had written the UX Handbook I wanted to a few years ago. It’s harder than I thought it would be. Anyway, here is an outline of how I would approach a section of the book. Steps to design something: 1. Research & Problem definition This is not artwork. This is a user…

  • Realism in Design

    One thing I train designers to do is to use realistic examples in all designs. Never use lorem ipsum for text. Never put in nonsensical data for a chart. Always try to make things as realistic as possible. “Everything should be made as simple as possible, but no simpler.” Albert Einstein As an example: Many…

  • Operating Systems 2021

    So it’s been over 2 years of using a Macbook Pro for work. I also have an Android phone, an iPad tablet, and a Windows desktop for the family. I am an avid beta tester, so literally every one of these is on the beta version. Here are some quick thoughts of each. MacOS This…

  • Design Acceptance Process

    I believe in work rituals. They create a sense of normalcy in the messy work of creating a product. One of the reasons I like Scrum is that it has lots of good rituals like Sprint meetings, the planning game, and retrospectives. One thing I do not like about Scrum is that most of the…

  • Introductions and Referrals

    How many people do you introduce per year? For me, it’s about a dozen introductions. Introductions are much more powerful than a cold call to someone you want to meet. When a trusted third party introduces you, you are much more likely to connect with the other person. In business, many sales and marketing folks…

  • Startup on the Right Foot

    I’ve been thinking recently about how product companies are built from zero to initial launch. Everyone loves to focus on success stories, but most startups still make many of the same mistakes. I would generalize it and say they sell out their future to gain a short term benefit. Here is a grab bag of…

  • Evolution of the Segment Editor

    Problem Statement: As a non-programmer, I just want to select a subset of people from a database. However, when I try it’s either really hard requiring SQL editing, or the UI is so difficult that is makes me want to puke. Therefore, I will just not do it very often. Competitive Context When I started…

  • Streaming Live Sports 2021

    Every once in a while, I upend my family room and change how everything works. My family loves it. (not) Well, guess what, it’s time again. I currently have a lot of services. Netflix, Hulu, Prime, HBOMax, Disney+, and YouTube TV. All of this streams through a Roku sound bar. Platform I love the Roku…

  • Terrible UX: Kia’s new logo

    Sometimes I just shake my head in dismay. Today, I was watching the Australia Open on television. In the back of the court is a giant logo that looks like this. My son and I looked at it and said, “What company is that? KN? Maybe the n is backwards. KVI? Maybe the V and…