I use DSLExtreme for my internet access at home. I have been a customer for many years. Not too expensive, good up-time. I have been meaning to call them for 2 years. The reason for the call was that I think I was over-paying. I was getting 3 megabits download speed, but I was paying for a more powerful 6 megabit package. It’s not a ton of money, but it could save me $10 a month.
They do a quick check and then say, “Ooops, something was set incorrectly that limited your bandwidth to 3m, try now.” I did a speed test and lo and behold, it was twice as fast. 6 mbits/sec. Upload speed was the same.
I really hated this experience. Yes, I’m happy that it’s twice as much. However, I want better service. I want DSLExtreme to refund some of the money they should not have collected. I want them to fix the problem two years ago. I want them to feel badly. I want them to care.
I still recommend DSLExtreme because they have a good service generally and all the others are no better. However, I yearn for a world where people I pay money to, treat me with more love.