Apologies: This is a super long post, but because of the details, I had to hold back for a few weeks. I have decided to move on from Treasure Data and join a small startup named Warmly. It’s an exciting change but I certainly have feelings of sadness for leaving people I have grown to…
I have been using the Roku Soundbar with remote speakers for about a year. The speakers are by far the best part. They connect immediately and provide excellent surround sound. Plus the built-in Roku means significantly fewer wires. We have most streaming services including YouTube TV. Unfortunately, Google and Roku are in a spat. Let’s…
Users are not reliable witnesses to past behavior of future preference. Glen UX Rule #81 The problem is that our brains are complicated and don’t work logically all of the time. They work emotionally. Luckily, there is a workaround. Body language and facial expressions. When you interview a user, don’t focus on their words. Watch…
“When you’re a carpenter making a beautiful chest of drawers, you’re not going to use a piece of plywood on the back, even though it faces the wall and nobody will ever see it. You’ll know it’s there, so you’re going to use a beautiful piece of wood on the back. For you to sleep…
I wish I had written the UX Handbook I wanted to a few years ago. It’s harder than I thought it would be. Anyway, here is an outline of how I would approach a section of the book. Steps to design something: 1. Research & Problem definition This is not artwork. This is a user…
One thing I train designers to do is to use realistic examples in all designs. Never use lorem ipsum for text. Never put in nonsensical data for a chart. Always try to make things as realistic as possible. “Everything should be made as simple as possible, but no simpler.” Albert Einstein As an example: Many…
So it’s been over 2 years of using a Macbook Pro for work. I also have an Android phone, an iPad tablet, and a Windows desktop for the family. I am an avid beta tester, so literally every one of these is on the beta version. Here are some quick thoughts of each. MacOS This…
I believe in work rituals. They create a sense of normalcy in the messy work of creating a product. One of the reasons I like Scrum is that it has lots of good rituals like Sprint meetings, the planning game, and retrospectives. One thing I do not like about Scrum is that most of the…
How many people do you introduce per year? For me, it’s about a dozen introductions. Introductions are much more powerful than a cold call to someone you want to meet. When a trusted third party introduces you, you are much more likely to connect with the other person. In business, many sales and marketing folks…
I’ve been thinking recently about how product companies are built from zero to initial launch. Everyone loves to focus on success stories, but most startups still make many of the same mistakes. I would generalize it and say they sell out their future to gain a short term benefit. Here is a grab bag of…
Problem Statement: As a non-programmer, I just want to select a subset of people from a database. However, when I try it’s either really hard requiring SQL editing, or the UI is so difficult that is makes me want to puke. Therefore, I will just not do it very often. Competitive Context When I started…
Every once in a while, I upend my family room and change how everything works. My family loves it. (not) Well, guess what, it’s time again. I currently have a lot of services. Netflix, Hulu, Prime, HBOMax, Disney+, and YouTube TV. All of this streams through a Roku sound bar. Platform I love the Roku…
Sometimes I just shake my head in dismay. Today, I was watching the Australia Open on television. In the back of the court is a giant logo that looks like this. My son and I looked at it and said, “What company is that? KN? Maybe the n is backwards. KVI? Maybe the V and…
Over the past 25 years, there have been many forums that I have engaged in. This week Figma just launched a new forum for their users. It made me think I should note the previous communities I have been a part of. I had blogged about Q&A in 2008 and also Forums in the same…