I was just listening to Hold On a RadioLab podcast. There is a section where they ran an A/B test of the hold music for the national suicide hotline. Note: Suicide is a serious matter and I am sure there are trained professionals in charge of it making the experience as optimal as possible. If…
Lots of random thoughts. These are in no particular order. Look at my screen Some of the best work I have done was with a partner (designer, pm, or engineer) sitting right next to me. There are moments when you are designing when its appropriate to say “Look at this” and get a quick reaction.…
About 90% of my ADPList mentees have the exact same question. “How do I get my first design job?” I figured it would be easiest for me to just write it all down here. This post is not for marketing design where you will mostly be making websites and brochures. Also it is not for…
I have been thinking recently about job titles and hierarchies. They really a different depending on the size of the company you work for. Status is often attached to these words and make a big difference in how we treat each other. I am not going to cover all of it. Mostly, I will be…
I have noticed over the years how perfectionism can be a blight on both work and personal relationships. It is a cultural issue and often is the cause of poor user experience. You would think it would increase quality, but it does the exact opposite. The way I experience perfectionism in the world is when…
People sometimes confuse direction with dictation, both as an IC and a manager. One technique I often use is dueling principles. They are delivered two at a time and are contradictory. I ask the individual to use practical wisdom and judgment to make the final decision using the principles as guides. Here some examples I have used…
I was recently in Prague and noticed something about all of the sidewalks and many of the streets. They usually looked something like this: It looked pretty and had a cool pattern, but I didn’t think that much of it until I saw these guys working. They had simple tools: bricks, shovels and hammers. They…
Someone recently asked me if I was data driven. I asked them “what counts as data?” Does my experience count as data? This led me to think about what drives my decisions. My conclusion was that I was judgement driven and that I generally like to hire people with good judgement. Here is the basic…
I recently talked about the time zone troubles in California. This TikTok guy is saying the same thing about the macro-economic situation. I think the brain drain from California (and the US) will continue in the coming decade. Knowledge workers will move to cheaper locations and companies will continue to globalize. It leaves me with…
I am building design and docs teams right now in Prague and Bangalore as well as on-boarding a large team in Tel Aviv. Because of time zones and the poor location of California, I am forced to change my normal process. For certain candidates, I am pointing them to this post and asking them to…
I have been busy building the UX and Docs teams for work. California has been difficult for me as the time zones are so different. The center of gravity in the company is on the other side of the world including centers in Tel Aviv, Prague, and Bangalore. I decided to spend 6 weeks in…
I just retired the zoom interview technique I have been using for the past few months. You might hate it, but it was fun and had some real benefits. Decide for yourself. It seems long to read, but it went quick in a 30 min interview. I ask the candidate to imagine going to a…
Hot TakeThe user does not come first. The user is not the center of design. The user is one of many factors in a good product. Glen Lipka, 2023 I have never liked the terms User-Driven, Data-Driven, and User-Centered. I think it fundamentally weakens the design team and devalues creativity, innovation, inspiration, risk-taking, and experience.…
I live in “Silicon Valley” halfway between San Francisco and San Jose. I moved to the Bay Area in 2002 and have loved it ever since. My first impression was that “everyone here loves technology like I do!” and that has stuck with me for 2 decades. However, I see a trend now that is…