I’ve been talking with a few people about the concept of keeping in touch. Like most things, it gets more interesting the more you look at it. Keeping in Touch means meeting over video, phone, or in person at least once per year. Glen’s arbitrary definition There are multiple categories, I think. Personal, Professional, and…
Apologies: This is a super long post, but because of the details, I had to hold back for a few weeks. I have decided to move on from Treasure Data and join a small startup named Warmly. It’s an exciting change but I certainly have feelings of sadness for leaving people I have grown to…
Users are not reliable witnesses to past behavior of future preference. Glen UX Rule #81 The problem is that our brains are complicated and don’t work logically all of the time. They work emotionally. Luckily, there is a workaround. Body language and facial expressions. When you interview a user, don’t focus on their words. Watch…
I believe in work rituals. They create a sense of normalcy in the messy work of creating a product. One of the reasons I like Scrum is that it has lots of good rituals like Sprint meetings, the planning game, and retrospectives. One thing I do not like about Scrum is that most of the…
How many people do you introduce per year? For me, it’s about a dozen introductions. Introductions are much more powerful than a cold call to someone you want to meet. When a trusted third party introduces you, you are much more likely to connect with the other person. In business, many sales and marketing folks…
I’ve been thinking recently about how product companies are built from zero to initial launch. Everyone loves to focus on success stories, but most startups still make many of the same mistakes. I would generalize it and say they sell out their future to gain a short term benefit. Here is a grab bag of…
I’ve been managing people on and off for 25 years now. It’s hard to tell how I have evolved, but I am sure that I’ve changed some over the years. There are certain principles that I think about as a manager that have stayed with me since the beginning and others I have picked up…
Years ago, I used to write holiday cards for all of my coworkers. I would hand write the card and leave it on their desks. Now, in the age of Covid, we are all working from home. This presents a problem. How can I get everyone their holiday cards? I don’t have their addresses and…
Can you put your life into bullet points? Can you summarize and really boil information spanning decades down to its essentials? Let’s give it a try. Act I (Growing up) Born outside NYC in the foresty suburbs Was pretty bad at school, but I read non stop Got into Art pretty early. Loved to draw…
I take a Myers Briggs quiz every year or two. I am having my design team do the test for a remote bonding exercise. Here are my personal results from the past: 2014: INFP | Mediator/Idealist. 2017: INTJ – The Architect 2019: INTJ, -A/-T The Architect 2020 INFP-T – Mediator/Idealist. I think these two personality…
Roadmaps are funny things. In my cynical experience, their whole purpose is to make people feel confident that things will go according to plan. This might be controversial, but in my experience roadmaps are deeply flawed documents. Here is a partial list of some of the common problems: They are jumbled compromises that don’t usually…
My time is generally split between two different kinds of meetings. One I love, the other not so much. Working Sessions A working session is a group of 2-5 people who are talking about a specific design or problem. They are brainstorming ways to improve it or fix it. In short, it’s a meeting to…
This is a little long. I wrote it up to answer the question, “What is the best way to give feedback on a design?” I hope its helpful for you. GIVING feedback Feedback on Deliverables/decisions This should be the most common and best forms of feedback. You should: Identify a logical error It may be…
Working from home started out pretty rough for me. No exercise, gaining weight, and other issues plagued me. Then slowly something started happening. I started getting used to it. I am clearly a creature of routine. I like to let my mind wander as I take a shower, brush my teeth, etc. I can be…