Sometimes, I lend a treasured book to a friend or even an acquaintance. Through some happenstance, I end up not getting the book back. I hate this. I am one of those people who like to keep the books I have read around because they remind me of what’s inside…
My first few weeks at Marketo have been great! The sales have been so strong that they have been growing rapidly to support all the customers. In fact, there are alot of positions open right now. Marketo is growing rapidly, which means that there is alot of opportunity to make…
In the past 10 years, I think I have changed healthcare about half a dozen times. For me it was easy, but for Katie (wife) it has been a nightmare. You see, she takes care of all the paperwork. Health care in the US (and probably elsewhere) is saturated with…
Alot of bad assumptions, especially by non designers on this topic. The question is: If you have several tabs to use in navigation and you want the user to pay more attention to certain ones, how should you arrange the tabs? The most obvious one is the left most tab…
After an 8 month hiatus, I have rejoined Marketo. Truthfully, I found myself using the sentence “At Marketo we _________ and it worked great!” way too many times. I know I missed alot of things about Marketo and am really surprised 2010 worked out this way. It feels weird, like…
People mix these up all the time. Sometimes for malicious reasons (trying to “game” the system”) and sometimes just because it’s easier to look at the letter of the law. I am not referring to just legalisms, but rather instructions from teachers or bosses. The spirit of the more important…
There is a great way of hiding the fact that you have no idea what you are talking about. Bury the listener in a mountain of details. I have seen this many times and it’s depressing each and every time. In government, the initiatives, bills, proposals, etc are presented in…
I met with a smart guy who is building out a user experience strength at his company. He said that he was trying to make his product “Lickable and Lovable“. Of course, I have been a huge proponent of Lovable applications and services. However, lickable or “sexy” is a different…
Spoon boy: Do not try and bend the spoon. That’s impossible. Instead… only try to realize the truth. Neo: What truth? Spoon boy: There is no spoon. Neo: There is no spoon? Spoon boy: Then you’ll see, that it is not the spoon that bends, it is only yourself. I…
I compiled a list of blog posts that I think would work well in a UX book. The Best of Commadot.com The link is at the top too. I need to look through the archives to see if I missed some. I imagine I did. What do you think of…
Generally, my trip to Florida was pretty tame. Swam in the pool. Swam in the ocean. Went to the park. Melted in the heat and humidity. The boys had fun. One highlight was Butterfly World in Florida. The bar was set extremely low. Ethan thought it would be stupid. When…
I am pretty good at Baseball/Softball and Pool (pocket billiards). I can hold my own in Tennis. All of these spots require good “form” to do well. Its all about muscle memory. If you can learn proper technique and repeat it over and over, you can very well at those…
This is a trick question: The reason it is a trick question is that the guy on the left completed his task too. However, most organizations align themselves to only solve some form of task completion. Most software does not let you enjoy the task while you do this. At…
In the beginning of a project, the plan is laid out by someone. Often times, a product manager or an executive make the plan and communicate in a way that leaves some key assumptions unstated. Without explicit statement, people naturally close the gaps and make their own assumptions. It’s call…